Troubleshooting
The program has a special built-in tool for detecting errors occurring in each of the application modules and also for all kinds of information messages – Event Viewer.
If an error occurs in the management console, you should check Event Viewer in the first place and find out the type of the occurred error, its code and message text. It allows you to quickly solve the problem in most cases.
Actually, this tool similar to the standard Windows Event Viewer, except that all events shown here are related only to Printer Activity Monitor.
You can see the following information in the table:
- Event type, date and time (error, warning or information)
- Category
- Event source: data center, agent or console
- The computer name where the event occurred
- Message text
You can configure the way events are logged. Use the following dialog box for that:
There are 4 logging modes available:
- Do not log anything
- Log all events immediately after they occur
- Log unique events only. An event is not considered unique if there is an event with the same properties, but it occurred at a different time. Therefore, if you delete all events, new events will start appearing as they occur
- Log subsequent duplicate events only if number of minutes since last occurrence is more than the specified value. This mode is recommended and allows you to protect the event log against an overflow.
After you select the logging mode, the changes will be applied to all application modules: agents, console and data center.
We would like to explain the Communication Error separately. This error occurs when one module cannot connect to another module running on the same computer or on another network computer. Usually, the message text looks like this:
Communication error: Connect: service is not available. Destination: Data Center(LOCALHOST).To get it right what this error means, you should pay attention to the event parameters in Event Viewer. In particular, you should find out on what computer and in what module the event occurred. After you find it out, you can interpret the error text in the following way:
The console on computer XXXX failed to connect to the data center running on computer YYYY.
Service is not available – it means that the data center service is not running.
After you learn what the error means, make sure that all required services are running and the specified computers are available on the network.
